Terms and Conditions

Effective Date: 1 November 2024

Welcome to Exclusive Products. By accessing and using our website, you agree to abide by the following terms and conditions. Please review them carefully before making a purchase. If you have any questions, please contact us at [insert contact email].

1. Shipping and Delivery

• Delivery Locations: We currently ship only within Africa.
• Delivery Timeline: Orders are typically processed and shipped within 10 business days from the date of purchase. While we strive for timely delivery, delays may occur due to factors beyond our control.
• Shipping Costs: Shipping costs are the sole responsibility of the customer.

2. Returns and Refunds

• Return Policy: We accept returns within 4 days of delivery, provided that the items are in their original, unused condition and include all original packaging.
• Refund Process: Once returned goods are inspected and confirmed to be in good condition, a refund will be processed via EFT. Please contact us at [insert contact email] to discuss any returns.
• Return Shipping: The cost of return shipping is covered by Exclusive Products.

3. Payment Terms

• Payment Methods: We accept card payments through the secure YOCO portal. Your payment information is handled securely and is not stored on our servers.

4. Product Warranty and Disclaimer

• Warranty: All sunglasses sold by Exclusive Products include a one-year warranty from the date of purchase. Proof of purchase must be provided to make a warranty claim.
• Replacement Policy: Replacements will be issued at the discretion of our Quality Control Manager. If a fault is confirmed, we will provide a replacement item.
• Disclaimer: Warranty claims do not cover damages resulting from misuse, negligence, or improper care.

5. Customer Responsibilities

To ensure the longevity of your sunglasses, we ask that you follow these care guidelines:

• Use only the provided cleaning cloth and spray.
• Store sunglasses in the case provided when not in use.
• Avoid placing the sunglasses face-down on any surfaces.
• Refrain from pulling on the arms or dropping the sunglasses.
• Handle with care to avoid unnecessary damage.

Failure to follow these guidelines may void the warranty.

6. Limitations of Liability

Exclusive Products shall not be held liable for any indirect, incidental, or consequential damages arising from the use of our products or any delays in delivery. Our maximum liability to you for any claim related to a purchase will not exceed the amount you paid for the product.

7. Intellectual Property Rights

All content on the Exclusive Products website, including text, images, logos, and graphics, is the property of Exclusive Products or our content suppliers. Unauthorized use of this content is strictly prohibited.

8. Changes to Terms and Conditions

Exclusive Products reserves the right to modify these terms and conditions at any time. Changes will be posted on this page, and your continued use of the website indicates acceptance of the updated terms.

9. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of South Africa. Any disputes arising under these terms shall be resolved under South African jurisdiction.

10. Contact Information

For any questions or concerns about these terms and conditions, please contact us at:

Exclusive Products

Email: info@exclusiveproducts.co.za
Phone: +2782 853 4476
Address: Unit 99 Sherbrooke Estate, Sebenza, Edenvale, 1609